FAQ
FAQs – Find The Answers
If you are struggling to make a gift hamper purchase in our online store, please check below in the FAQs to see if your problem is addressed. Alternatively, you are welcome to send us an email with any queries you have – Yabulela Gift Hampers
We will add these if relevant to our FAQ page for other visitors as they may be of assistance to other customers as well.
We will get back to you as soon as we can to resolve any questions you have or assistance that you may need to conclude your purchase.
Yabulela Gift Hampers – South Africa
We offer a gifting service in South Africa that is a convenient and hassle-free way to send thoughtful presents to your loved ones within the country.
Choose from a wide range of gifts online and have them delivered to your desired recipient’s address. Simply browse through our collection, select the perfect gift, provide the recipient’s details, and leave the rest to us. Yabulela Gift Hampers Shop
Find a diverse selection of gifts through our gifting service in South Africa. From beautiful single gift items to luxury hampers, we have something for every occasion and preference.
We understand the importance of adding a personal touch to your gift. During the ordering process, you will have the option to include a customized message that will be delivered along with the gift.
How to shop on our site
Clients are not required to register an account, but if you love shopping with us, then registering an account for yourself just makes it easier the next time around when you do shop with us.
You can register under the My Account icon at the top right-hand side of the site page, or there is an option to register on the check-out page as well.
Is it possible to request a custom-packed gift/gift hamper
Absolutely, we can modify any of our listed gift hampers to suit your occasion. So if you would prefer to remove something from one of our Gift Hampers that you see on the online shop you can connect with us at Yabulela Gift Hampers
We will get back to you with answers to your questions as well as suggested alternatives should we not have exactly what you are looking for. We can also curate a custom-packed gift hamper from scratch to suit your specific event, occasion, budget, and recipient.
How do I order multiple hampers of one type
To ensure that we are able to secure the stock and give you excellent support on your gifting inquiry it is better to email us when you require larger quantities of a specific hamper in our online store.
We will manually quote and invoice you with a secure payment link option that still gives you the opportunity to pay as if you are transacting online in our store.
You can also request whether your hampers need to go to different individual addresses or to one delivery address and we will quote the transport costs accordingly once we have a better understanding of your gifting event/occasion.
Please note that larger volumes will require longer lead times in general, so inquiring earlier with us for your gift occasion is advisable.
You can reach out to us at Yabulela Gift Hampers
Do you accept card payments
We accept Master, Visa, and American Express via our Yoco payment platform.
Visa and Mastercards are also accepted with our SnapScan payment option.
International clients who wish to purchase gifts and hampers may use these payment options as well, as long as they require gifts and hampers to be delivered within the South African Borders.
All transactions are completed in South African Rand / ZAR currency.
Should you prefer to not transact online in the shop, you may request a manual invoice from us with a Yoco or SnapScan payment link to complete your transaction from your mobile phone or desktop at your convenience.
Payments are accepted/transacted in ZAR currency only.
The SnapScan QR code payment is available for South African credit/debit cardholders only. Tick the SnapScan payment method as a payment option at checkout. You will then see our SnapScan QR code at checkout to complete your payment by scanning the QR code with your mobile phone.
We can also send out a manual invoice to you via email with our SnapScan QR code should you wish to transact offline.
To make quick, easy, and safe mobile payments on the go, the SnapScan App needs to be installed on your device:
How long does it take to deliver a gift hamper
Our deliveries are done safely with a contactless system by our nationwide couriers MDS Collivery.
Although we always strive to assist you promptly; please bear with us if there are any delays.
Certain products may have to be replaced in your gift hamper order due to stock availability or seasonal shortages. We will advise all our clients should this become necessary and replace them with equal value and quality products accordingly.
Delivery lead times will vary according to the destination address.
Orders are only dispatched once payment clears to our account. Lead times are stated inside the additional information below our gift hamper options to give you an estimated lead time.
- Next-day delivery will mean that your gift will be delivered the following day from when our couriers collect from us. This option is generally used for all gift hamper orders locally where we are based in Cape Town. If you require next-day delivery to other main centers - please request a quote first before placing an order as next-day deliveries to other main centers carry surcharges which add additional costs to the standard delivery fee quoted at check out.
- Road Freight Express is generally used for small to medium parcels to Gauteng, KZN, and other up-country regions and will mean that your gift will be delivered between 2 - 3 working days from when our couriers collect from us.
- Road Freight is generally used for our large and more weighty gift hampers that are required to go to Gauteng, K,ZN and other up-country regions and will mean that your gift will be delivered between 3 - 5 working days from when our couriers collect from us.
Please note that things can go wrong during transit at times and delays are then inevitable and out of our hands.
It is always advisable to order your gift hamper well in advance of the date required for the occasion. If you need a delivery done urgently there are options to get a gift hamper to your recipient faster, but additional costs come into play and you should email us with your request first so that we can offer the different transit options to you with their irrespective prices in order for you to make an informed decision from there.
Qualified Free Deliveries South Africa ONLY
We offer free deliveries to clients who qualify with the minimum spend value required in the online store.
However, clients must please be aware that Free Delivery by default uses the Road Freight option with our couriers MDS Collivery and therefore can take between 3 - 5 working days to reach the required delivery destinations.
Should a client who qualifies for free delivery on their spend value in the store need their gift order to get to their destination quicker, they will have to contact us for a delivery cost to get the hamper to the delivery destination quicker and unfortunately will then have to pay the extra delivery cost as quoted by our couriers.
Do you deliver overseas?
No, Yabulela Gift Hampers are only delivered within the South African borders.
You may however place an order with us from an overseas destination, BUT the delivery address must be to a recipient living within the South African borders.
We will require the following information for your recipient in South Africa on your order placed with us:
Name | Email address | Physical address | Contact number
This information is required by our couriers to secure a safe and timely delivery to your recipient and to keep our finger on the pulse to conclude your gift experience with us and confirm that delivery has been completed.
Delivery Fees
If the destination of your gift delivery is not in the main center zones, please check with us first before placing your order.
We generally can deliver across South Africa to almost anyone's door, but there may be additional charges. Some areas that are considered outside of the main centers often have regional and town surcharges which will increase the total cost of delivery to your recipient. If you are not sure, please email us and inquire first before placing your order online in our store.
We can assist you with a specific cost of delivery for your chosen gift hamper and then conclude the transaction via email with a final invoice stating the specific delivery cost to your requested destination.
General delivery fees vary between R135 and R205 per gift hamper depending on the size, final weight, and requested delivery destination in South Africa.
Is it possible to add a bottle of wine to a gift hamper
If you would like to add red or white wine to your gift hamper, please contact us via the contact form and request a curated custom-packed option of the gift hamper in the online store that you are interested in.
We would have to adjust the pricing and potentially remove items to make space for a bottle of wine. Alternatively, we can add the wine and bump the hamper up to a larger gift box, which will affect the end price.
We can also start from scratch and offer a custom-packed option to you once we receive your product request to include inside of the gift hamper for the gift occasion required.
You can reach out to us at Yabulela Gift Hampers
If you have a question that is not stated here on this page, please contact us at Yabulela Gift Hampers with your query. We will attend to it as soon as possible.
Great service and the recipients appreciated the quality and content of the hamper
I’m so grateful that I came across Yabulela Gift Hampers online. Karen has been an absolute pleasure to communicate with, so warm, helpful and generous with her time over email. Karen and Yabulela Gift Hampers have kindly donated two medium-sized hampers to the SA Children’s Home for our upcoming fundraiser quiz night, and we are incredibly thankful for their support. It means so much to us when local businesses step forward to support our fundraising efforts and help us make a difference in the lives of the children in our care. Thank you, Karen, for your kindness and generosity. Your support truly makes a difference and we appreciate it so much. 💛
If I could give more than 5 stars I would. Karen is incredible! When I send a gift, it has to be special. I do a lot of research looking for a unique online gift provider. I found this immediately with Karen and Yabulela Gift Hampers. Customer service, communications, quality of hamper (personalised), regular updates, seamless international payment process - honestly you cannot go wrong with Karen. I just wish I had more friends in South Africa to gift her hampers to. Thank you Karen!
Excellent and friendly service received from Karen, and a superb kosha hamper, beautifully wrapped. I will certainly be using YAbulela again and highly recommend them 😍
🌿 Special Thank You 🌿 A heartfelt thank you to Karen from Yabulela Gifts for your exceptional service, creativity, and attention to detail. The gifts you prepared were nothing short of beautiful, thoughtful, and perfectly presented each one reflecting such care and professionalism. Thank you for helping make this moment even more meaningful for my clients. Your work truly carries the spirit of Yabulela gratitude that speaks without words. It has been an absolute pleasure working with you, and I look forward to many more special moments created together.
A great, personalised experience. Karen was efficient and very helpful. I highly recommend her services.
They go the extra mile with your gift and communicate effectively, we did a customized halaal gift, it arrived beautifully wrapped, I would most definitely recommend.
This is one of the best gift shops in Capetown South Africa. I had a very wonderful experience getting the perfect gift from Yabuela Gift Store. The process was hustle free, transparent, quick and straight forward. I got a gift for someone in SA while I was in Australia and Karen got the job done including delivering the gift.
Dear Karen Herewith my sincere thanks for the exquisite gift hamper that Yabulela recently made up for me. The quality of the products included, and final presentation of the gift hamper was of an exceptional standard. I highly recommend Yabulela to anyone wanting to impress and spoil someone special with a beautiful gift. The recipient thoroughly appreciated and enjoyed the contents of the hamper, as well as the beautiful wrapping. Yours sincerely Adrie
Glowing Review for Karen at Yabulela Gift Hampers I had the absolute pleasure of speaking to Karen from Yabulela Gift Hampers, and I cannot recommend her services enough! From our very first conversation, she was incredibly professional, kind, and attentive to every detail. She perfectly executed the gift I ordered with 100% accuracy, and I could genuinely feel the love and care that went into the packaging. Karen's dedication to delivering a high-quality experience truly stood out, and it made the entire process a delight. I highly recommend Yabulela Gift Hampers for anyone looking for a thoughtful and beautifully crafted gift. You won't be disappointed!
I needed to order some gift hampers for overseas colleagues for my company and came across Yabulela during my search. They have a variety of options, which is great! In particular they have hampers to cater to different dietary requirements such as halal baskets which was exactly what we were looking for. Not to mention, the pictures of the prepared hampers looked beautiful and the price was reasonable. When I made the order, there was a little mix up with the names and addresses. I was able to contact the team at Yabulela via Whatsapp. Karen responded quickly and was so helpful. She also provided updates on the hampers and the delivery. She was such a great support in ensuring that our colleagues would receive their hampers with little to no issues. Our colleagues love the hampers and we couldn't be more satisfied. Highly highly recommend Yabulela Gift Hampers!
Yabulela were superb! They delivered client hampers, beautifully presented and with a delicious selection, despite a very tight deadline and over the busiest time. Karen Carstens’ service and attention to detail was just fantastic. I wouldn’t hesitate to recommend Yabulela!
Exceptional service 5* Karen went out of her way to assist with a double payment issue (Thank you!) My niece absolutely LOVED her treat - THANK YOU. I will certainly be using your services again ... all the way from the UK 🙂
Thoughtful. Willing to go the extra mile. Value for money. Considerate. Utterly impressed with all my interactions with Karen at Yabulela. I genuinely wish all such dealings would be as pleasant and straightforward - cannot think of further words without beginning to sound trite. Five stars are not anywhere sufficient to truly recognise and appreciate her efforts. Anyone reading this review should stop looking elsewhere and proceed directly to the Yabulela website. Thank you Karen.
This was the second time this month we have used Yabulela to send gifts to family in SA and it has been an absolute pleasure to have worked with Karen again. From the excellent communication, top quality gift selection, exquisite presentation and attention to detail, to accommodating my unusual request - everything was seamless and done with great care. Thank you so much Karen and team!
I am hopeless at shopping but this was a fabulous experience. Yabulela takes away all the stress of shopping and not knowing what to buy. A few Whatsapps, Karen has incredible ideas, patience and such a warm personality. Incredibly professional, the gift arrived fast, looked magnificent and was a great success on the day. I would recommend her any day and I will certainly use Yabulela again. Nothing was too much trouble and it easy and fun! Well done Yabulela!
I was so pleased to find Yabulela when wanting to send my family some gifts to lift their spirits after the year 2020 has been. Normally sending something from the UK is a long process and I’m my experience goes missing. After reading Yabulela’s reviews I decided to give then a try. I’m so glad I did! The service from Karen was second to none! Her communication was outstanding, she kept me informed each step of the way. Both gifts arrived safely and within very good time. My family were very touched by how beautiful the gifts were presented. I can’t recommend Yabulela enough! I will certainly be using their services again! A huge Thank You to Karen and everyone at Yabulela for such outstanding service and enabling me to send some Love to my Family X
It was a privilege dealing with Karen of Yabulela Gift Hampers. I received the most unbelievable, personalised service from start to finish and was thrilled with the hamper ordered, its exquisite presentation and the overall experience. Karen is the most delightful, obliging person. She went above and beyond, with care and kindness, to make sure the gift was perfect. Both I, as well as the recipient, were overjoyed with the final product! Despite many calls and requests, nothing was too much trouble. She took the time to understand the personality of the recipient and made numerous suggestions in order to create the ultimate gift. She paid great attention to detail. Karen's communication was excellent - she kept me informed every step of the way and sent me photos so I knew exactly what would be sent. Karen is meticulous, professional and reliable. I cannot recommend her highly enough and look forward to ordering many more gifts from her!
Highly recommend Karen and her team. I have a long standing relationship with them. They made sending my Mom a gift from overseas so easy. From the start of choosing what we wanted and to what value to the end product their help and expertise were phenomenal. Absolute value for money and the most beautiful box and the ribbon was stunning. For anyone like me who has family in SA and live overseas you can be rest assured that Yabulela Gift Hampers make a big difference to your loved ones. Thank you once again for making my Mom's birthday present so special!
I was delighted with my experience at Yabulela. Karen was my giftologist and she listened attentively to the complex nature of the gift I needed to send, then helped me come up with the perfect, unique and personalised solution. I would truly recommend Yabulela for their attention to detail and exceptional customer care. I was also sent a photo of the gift selection and the wrapped gift before it was sent. Absolutely five star service from this brilliant little company! I'll choose them again every time.
Our company has been using Yabulela for a few years now and their service has always been excellent. Karen's attention to detail is extraordinary and she is always available and in contact. Karen really goes the extra mile to ensure all our clients gifts are ready and delivered on time. We would highly recommend them!
Fantastic service. Karen was amazing. So helpful and gorgeous ideas. Sending gifts from the UK is often quite challenging but Yabulela made it easy with excellent communication and stunning gift presentation. Highly recommended and I will definitely use them for all future occasions.
It has been an absolute delight to work with Yabulela. Karen was so accommodating and helpful, especially impressive given the Christmas rush! The basket is stunning and filled with delicious, locally sourced goodies for our client in Cape Town. Communication was excellent from the first email to delivery confirmation. I'm so glad to have found somewhere that really understands and takes pride in the personal touches that make gifts so special. Thank you so much Karen for making this such a seamless and enjoyable experience.
